CUSTOMER SERVICE

Shop at our Store!     Click here for Map

Shop by Phone

We welcome your orders by phone or online. One of our friendly & knowledgeable Team Members look forward to answering any questions you may have, as well as handling your order in an expeditious manner.

Call us at  1-719-481-1361 to speak with Gayle or one of her associates at Monumental Miniatures. Our Team Members are available Tuesday – Saturday from  11am – 5pm MT. 

We gladly accept Visa, Mastercard and Discover. Monumental Miniatures is pleased to accept your personal check; however, payment by check requires a 5-10 day waiting period until the check is cleared.

Shipping Information

Estimated Shipping Time

We strive to process and ship all orders for standard product in 1-2 business days. Custom packed dollhouses are shipped in 7-10 business days.

How to handle damaged packages

Our products are well packaged to withstand damage during shipping. Please note, you will see wear and tear on the carton, this is normal and should be expected due to the weight of our dollhouses. If an item is damaged beyond repair, please notify us immediately but no later than 5 business days from delivery. We will make every effort to resolve the issue. Please call immediately 719-481-1361.

Must note upon receipt

UPS Deliveries: Monumental Miniatures requires the customer to note damage upon receipt of the package. You must notify us of all damage claims within 5 business days from delivery.

  • Before you sign for the delivery, carefully inspect the package(s).
  • If it appears to be “box” damage only, keep the package.
  • If the package appears damaged and it looks like contents are missing, please note this information to the driver but keep the package.
  • DO NOT REFUSE THE PACKAGE.
  • UPS only reimburses for damages or loss of contents, not the shipping carton.
  • Notify us immediately at 719-481-1361 to discuss the damage and/or missing pieces and we’ll discuss the course of action that needs to be taken.

DO NOT discard any packaging materials. Everything must be kept in order to issue a claim through UPS.

Please be advised that failure to contact us promptly after delivery will result in Monumental Miniatures not being able to issue any type of store-credit or exchanges. All damage claims must be reported within 5 business days from delivery in order to initiate a claim (if needed).

Tracking your shipment

When you place your order and provide us with your email address, you will automatically receive an email from UPS when your order is shipped.  You will be able to track your shipment’s progress through the link provided by UPS.

Cancel /Change your order

We strive to process and ship all orders for standard product in 1-2 business days. Custom packed dollhouses are shipped in 7-10 business days. If you need to change or cancel your order, please let us know immediately. We will gladly make every effort to process the change/cancellation provided your order has not entered the shipping process. If your order has already been shipped, it will be considered a return and the cost to send it back will be your responsibility. In order to request a cancellation or change to your order, please call 719-481-1361. To ensure timely processing of your change/cancellation, please do not send your request via email.


Returns – Authorization # required

Missing or damaged pieces does not constitute a return. If you have purchased a dollhouse kit and found some pieces missing or damaged, we will be happy to replace them at no cost to you. There is no need to return the kit. In order to ensure you receive the correct piece(s), please quote directly from your instruction parts list the quantity of missing/damaged item(s), the item number and/or name, plus all dimensions and details listed. You can either email the information to Gayle@Monumental Miniatures.com or call us at 719-481-1361.

We accept returns within 15 days from the date of delivery. All items must be new, unopened and returned in their original packaging. You MUST receive authorization from us before returning any items. If you fail to receive authorization prior to sending us a return, your store credit/exchange may be delayed. Please email us at Gayle@MonumentalMiniatures.com to receive an RMA#.

If your original purchase qualified for FREE shipping and you choose to return any part or all of your order, you will be responsible for the original shipping, as well as the return shipping costs. All returns must be sent PREPAID – NO COD’s ACCEPTED. We highly recommend sending the product via UPS or FedEx so you have a way to track the return. You are responsible for the product until it reaches our warehouse. Without a tracking number, we will not be able to verify if the return has been received. All returns should be sent to:

Monumental Miniatures

274 Washington Street

Monument, CO  80132

 

The RMA# must be written on the box.

Please include a copy of the original invoice and the reason for the return.

 


Restocking Fee applied

A 20% restocking fee will apply to all products returned.


Store Refunds

Monumental Miniatures will issue a credit to the credit card used at the time of purchase, less any applicable fees.

Lost/Misdirected Package(s)

In the unlikely event that your package is lost in transit, the package and its contents will be replaced by the carrier. Sorry, but no refunds are issued on lost packages. We will replace the lost merchandise and ship the same as the original shipment.

In the unlikely event that your package is misdirected while in transit, the original package will be routed to you, the receiver, as quickly as possible by the carrier. No order may be cancelled, refused or returned due to the routing error. A replacement will not be shipped unless we are notified by the carrier that the package is not able to be located. In this instance, it becomes a Lost Package and will be replaced by the carrier.

Wrong Item Received

If we shipped you the wrong item(s), please email us at Gayle@MonumentalMiniatures.com or call us at 719-481-1361 to request a UPS Call Tag. We will issue the Call Tag and ship you the correct item at no additional cost to you.


Product Guarantee

Monumental Miniatures is dedicated to bringing you quality items at the best prices, and we stand behind our products 100%. If you are not satisfied with your order, unopened boxes may be returned within 15 days of receipt for an exchange or credit for the cost of the item. All returns must be preauthorized by emailing Gayle@MonumentalMiniatures.com. Shipping costs cannot be reimbursed, so please be aware if you are purchasing a product with “Free Shipping”, the actual shipping costs will be deducted from your return. We do not accept C.O.D.

If you have purchased a dollhouse kit and found some pieces missing or damaged, we will be happy to replace those parts at no cost to you. There is no need to return the kit. In order to ensure you receive the correct piece(s), please quote directly from your instruction parts list the quantity of missing/damaged item(s), the item number and/or name, plus all dimensions and details listed. You can either email the information to Gayle@MonumentalMiniatures.com or call us at 719-481-1361. If an item(s) is damaged upon receipt, please keep the merchandise in the packaging it came in and notify Monumental Miniatures for further instructions.

We cannot accept returns of “Bargain Basement” or closeout items, shingle dye, catalogs or patterns.

Remember: All returns must be preauthorized by emailing Gayle@MonumentalMiniatures.com.


Terms and conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.


Security and Privacy Statement

Your Privacy Rights

We appreciate the trust you place in Monumental Miniatures, and we are committed to respecting your privacy and the security of your personal information. We always welcome your questions and feedback. For privacy-related issues, please contact us at:

Monumental Miniatures

274 Washington Street

Monument, CO  80132

719-481-1361

Gayle@MonumentalMiniatures.com 


Safety and Age Recommendations

Monumental Miniatures dollhouses are not recommended for children under the age of 13.


Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.


Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS


Information We Collect

We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:

  • Place an order from our catalogs or on our Web site
  • Return an item or make an exchange
  • Inquire about our services
  • Request a catalog
  • Receive a gift package
  • Create an account at www.MonumentalMiniatures.com
  • Sign up for Monumental Miniatures email updates
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database.  To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources, including our credit card issuer.


Using Information We Collect

At Monumental Miniatures, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Send you Monumental Miniatures email updates
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Monumental Miniatures.

From time to time, we make our mailing list (names and addresses only) and general shopping activity available to reputable companies whose products we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association’s privacy standards. We do not share email addresses for this purpose. If you prefer that we do not share any information with these companies, please contact us.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.


Your Choices

We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Monumental Miniatures or if you prefer to receive them less frequently, please contact us at the address shown below. If you no longer wish to receive our Email Newsletter, you may also contact us at the address below or unsubscribe using the link provided in each edition of the email.

If you do not want to receive mailings from other carefully screened companies, please contact us at:

Monumental Miniatures

274 Washington Street

Monument, CO  80132

719-481-1361

Gayle@MonumentalMiniatures.com 

Please be sure to provide us your exact name and address so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.


How We Use Email

When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services. For example, after you place an order with any online catalog, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it.


Security

When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.


Privacy of Children on Our Web Site

Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.


Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.


Questions or Comments?

For questions, comments or assistance, we invite you to contact us at 719-481-1361 or Gayle@MonumentalMiniatures.com